Text copied to clipboard!
Title
Text copied to clipboard!International Support Team Leader
Description
Text copied to clipboard!
We are looking for an International Support Team Leader who will be responsible for coordinating and managing a team of specialists providing technical and operational support to clients from various countries. The person in this position will be a key link in ensuring high-quality customer service, effective communication between teams, and resolving issues on an international level. The team leader will also be responsible for training employees, monitoring team performance, and implementing best practices in customer service and technical support. Knowledge of foreign languages, ability to work in a multicultural environment, and experience in team management are required. The candidate should demonstrate strong interpersonal skills, analytical abilities, and the ability to work under pressure. The job requires flexibility, independence, and a proactive approach to problem-solving. The International Support Team Leader will collaborate with sales, IT, and project management departments to ensure consistency and effectiveness of activities in the global market. We offer stable employment, attractive working conditions, and opportunities for professional development in a dynamically growing international company.
Responsibilities
Text copied to clipboard!- Managing and coordinating the international support team
- Monitoring customer service quality and resolving escalations
- Training and developing team members
- Collaborating with other company departments to optimize processes
- Analyzing data and reporting team performance
- Implementing customer service standards and procedures
- Ensuring timely and effective problem resolution
- Building positive relationships with international clients
- Organizing team work and scheduling shifts
- Motivating the team to achieve goals
Requirements
Text copied to clipboard!- Experience in a similar position in international support
- Knowledge of foreign languages, including advanced English
- Team management and conflict resolution skills
- Excellent communication and interpersonal skills
- Familiarity with CRM tools and technical support systems
- Ability to work under pressure in a dynamic environment
- Higher education, preferably in management or IT
- Analytical and organizational skills
- Proactivity and independence in action
- Willingness to work in shifts
Potential interview questions
Text copied to clipboard!- What experience do you have managing an international support team?
- Which foreign languages do you know and at what level?
- How do you handle conflict resolution within a team?
- Describe a situation where you had to solve a difficult issue for an international client.
- What CRM tools and technical support systems do you know?
- How do you motivate your team to achieve goals?
- Do you have experience working in shifts?
- What methods do you use to monitor customer service quality?
